FAQ

How long does shipping take?  When will my order ship?

Most orders ship within 5-7 business days via USPS First Class mail.  Large posters may take a little longer to ship (up to two weeks) and ship USPS Priority Mail.

How much does shipping cost?

Shipping is free!

Do you ship internationally?

We only ship within the United States on this site, but we do ship internationally via our Etsy store here.

Do you accept returns?

We don't take returns on paper goods, just because the odds that they'll be too damaged to resell are so small after they've been packed and repacked.  Please order carefully.

How are prints packaged?

Most prints ship rolled in tubes (with the exception of portfolios, which ship in padded envelopes.)  

What if a print arrives damaged?

We're happy to replace damaged prints - we do ask that you open and inspect your package when you receive it and let us know within 30 days if there's an issue.  Contact us at hello@unlovelyfrankenstein.com to let us know if there's a problem with your order.

My package says it's delivered but I didn't receive it.

Sometimes USPS tracking information can be a little... wrong.  We get frequent reports that a package says delivered but isn't, only to have it delivered the next day.  It's a good idea to ask your neighbors if it was misdelivered to them, and to ask your letter carrier as well.  If a few days have gone by, please contact us.

I have another question!

Drop us a line at hello@unlovelyfrankenstein.com!